Store Policy

DESIGNERAUDIOVIDEO.COM STORE POLICY

Return and Order Cancellations

In the event you are not satisfied with your purchase, we will gladly help you exchange or return your product within 10 days from the day your product(s) arrive to you (Please note a re-stocking fee may be added).  Please call our Returns Dept. at 1-888-373-1779 for a Return Merchandise Authorization (RMA) number. All products must be in new condition, with all original packaging and accessories. No return will be accepted without a return authorization number. Any order placed and later canceled before it ships can be subject to a cancellation / re-stocking charge of 20%.  If the item has physically shipped out and tracking information is already available or the item(s) have been received then you will be subject to a 20% cancellation / re-stocking charge plus any shipping charges that would be associated with the shipping of the goods in one or both directions depending on what method of shipping was originally chosen when purchasing your product(s) *** Please note this has no effect on if the product(s) come damaged, defective, and or not working as in this case it is our obligation to replace your product  with a new one at no charge to you. In the case you should refuse to have us replace your product(s) then you are subject to a re stocking fee and or any shipping charges on your order.

Payment Guideline

We will not charge your credit card until the order is ready to be shipped unless the product is a special order and will need to be ordered with from the distributor, which in this case will be considered a Special Order. Special Order’s are not allowed to be canceled.

Sales Tax

Designer Audio Video does collect New York state sales tax of 8.375%. Canadian customers: please note that Designer Audio Video is not responsible for duties and GST. You are advised to consult your local government import office if you have questions.

Duties & Taxes

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

Price Adjustments

Design Audio Video prices are determined by the cost of the product when purchased from our distributor. Due to fluctuating wholesale costs from our distributors prices may vary daily. Designer Audio Video offers the lowest current price possible. We cannot offer price protection since our distributors do not offer it to us. There will be no price adjustments given once your order is shipped. This is the only way we can ensure that we give our customers the best price possible.

NO RETURNS WILL BE ACCEPTED WITHOUT A RMA #

If any of the above conditions are not met, Designer Audio Video reserves the right to either refuse the return or to charge a restocking fee of not less than minimum 20%. Designer Audio Video will not accept a return of any product that is missing any manufacturer supplied accessories or if there is obvious damage or visible wear and tear to the unit. Shipping and handling charges are not refundable. Return RMA# are valid for 10 days. Merchandise must reach us within 10 days of receiving the return RMA#. Please call (888)-373-1779 to get a return RMA number.

Processing Time

Free Delivery Orders typically ship within 3-7 business days or sooner. Once an order ships out you will always be notified with tracking details. 

We do our best to ensure the timely delivery of all orders. When selecting our free 7-14 working day delivery,  please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe. 

Shipping

Designer Audio Video ships world wide and proudly also ship to our Armed Forces, APO and FPO customers must email us for special shipping quotes.  Most FREE SHIPPING orders are shipped within 3-7 business days of receiving your order. Our goal is to deliver (the free shipping method) merchandise 7-14 business days from when you place your order, arrangements can be made for quicker delivery as long as it’s mentioned to us in advance and proper arrangements are able to be made. No orders are processed, shipped or delivered on Saturdays or Sundays, unless special requests are made. In the event of delays, every effort will be made to contact you by phone or email. If the delay is due to back order, you will receive notice and be given the choice to remain on back order, substitute to another item, or cancel your order.

Free or $0 Shipped Orders: In addition please note that any orders that are returned or refused which at time of sale had free shipping or $0 shipping, will be assessed a shipping and handling charge along with any appropriate restocking fees.

Concealed Damage

All products if shipped outside of UPS must be inspected before signing for it or up to one full business day for reviewing of product for any damages. No claims for concealed damage will be considered afterwards (this policy refers to shipments made by common courier and not UPS).

Warranty

Each product sold on this site is packaged with applicable service information detailing specific terms and conditions. Designer Audio Video is not an authorized reseller of any product(s) listed for on our website. To be an authorized reseller, manufacturers may require that Designer Audio Video abide by manufacturer’s suggested and minimum selling prices* Designer Audio Video would not be able to provide you with low prices if in compliance with certain manufacturer’s suggested and minimum selling prices. In return to offering such low prices and the manufacturer not honoring the warranty, we must open the unit(s) we ship and remove all related warranty registration information.  In instances where Designer Audio Video is not an authorized reseller of the products sold, these manufacturers may decline to offer the manufacturer’s warranties that usually accompany the product being purchased. Designer Audio Video will honor the manufacturers warranty for the product These products may be purchased directly from the manufacturers with such manufacturer’s warranties but may not be offered by manufacturers at the deeply discounted prices offered by Designer Audio Video. Designer Audio Video cannot be responsible for the decision of a manufacturer not to offer or abide by such warranties.  In most cases the manufacturer or distributor may not even issue a valid serial number for the unit because it will not hold it’s original manufacturers warranty. In the event a manufacturer fails to honor their warranty within a 1 year period, please contact us directly. We usually are able to get the product repaired at no charge to you by our repair center (in some cases warranty may be minimum of only 1 year and at maximum of 3 years on Parts and 1-2 years on the Labor). Manufacturer time lengths vary and can be found out by contacting us and asking us about the time duration of a warranty on a specific brand.

For warranty needs prior to calling the manufacturer Designer Audio Video should be notified first in order to get warranty on the product. If an item is defective at anytime during the length of the manufacturer’s original warranty, we will issue to you a UPS return label, and have it repaired or replaced and then returned to you at our expense (excluding TVs) which would be an in-home service. All items must be inspected upon receiving them immediately. You have 3 full business day to evaluate your product if it was shipped to you VIA UPS  and 1 full business day for other carriers to report any damages, and if an item should be damaged or broken you must contact us right away within 1 day from arrival or product to inform us.

*Please note that if the manufacturer offers a LIFETIME warranty Designer Audio Video will only offer an equivalent warranty of up to 3 years.

Legal Disclaimer

This site is owned and operated by Designer Audio Video. None of the materials used on this site may be copied, reproduced, modified, transmitted, or distributed by any means without prior written consent. Our website may be used strictly for shopping on our site or placing an order on our site and for no other purpose. All trademarks and registered trademarks and logos are the sole property of their respective owners. Any unauthorized use of materials appearing on this site may violate trademark and other applicable laws and could result in criminal or civil penalties.

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